Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Annual salary: up to £28,751.00 Administrator

Location:

Peterborough

Contract:

Full-time, Permanent

Hours:

42.5 hours per week, Monday – Friday Salary:
Up to £28,751 per annum

Mears Group is one of the UK’s leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.

We are looking for a motivated and organised Administrator to join our team in Peterborough. You will provide day-to-day administrative support across our Voids, Repairs and Planned Works services, helping to keep operational processes running smoothly. A key part of the role will be managing and processing timesheets, maintaining accurate records and providing general administrative support to operational teams. You’ll work closely with supervisors, operatives and other colleagues to ensure information is recorded accurately and works can progress efficiently.

• Process and maintain operative timesheets, ensuring information is accurate and submitted within required timescales
• Check timesheet information and resolve any missing or incorrect details with operatives and supervisors
• Provide general administrative support across Voids, Repairs and Planned Works
• Maintain accurate records, spreadsheets, databases and internal systems
• Support supervisors and operational teams with day-to-day administration and paperwork
• Assist with updating job information, work orders and completion details
• Support the coordination and monitoring of ongoing works, ensuring records are kept up to date
• Process and file relevant documentation relating to completed and ongoing works
• Respond to telephone and email queries from colleagues, residents and other stakeholders
• Liaise with operatives and supervisors to obtain outstanding information and documentation
• Assist with raising orders and processing invoices where required
• Support the preparation of reports and other operational information
• Maintain organised electronic and paper filing systems in line with company procedures
• Provide additional administrative support to the wider contract team during busy periods

• Previous experience in an administration or similar support role
• Strong attention to detail with experience maintaining accurate records and processing timesheets
• Good organisational skills with the ability to manage multiple tasks and priorities
• Confident using Microsoft Office, including Excel, Outlook and Word
• Good written and verbal communication skills
• Comfortable liaising with operatives, supervisors, residents and other stakeholders
• Ability to work effectively in a busy, fast-paced environment
• Experience with in social housing, repairs, maintenance, voids or planned works would be advantageous
• A proactive and flexible approach, with the ability to work independently and as part of a team

• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension
• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day
  - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community…