Admin Officer

Working Days /

Hours:

37 hours Monday - Friday

(Fully office-based initially, with hybrid working available once fully trained)

Working Pattern: 9:00am - 5:00pm

Pay Rate: £16.01 per hour

If you're organised, confident with IT, and motivated by delivering accurate customer support, this is a great opportunity to join our Client in a fully office-based role in Peterborough. You'll be trained to examine online passport applications, resolve queries, and help ensure each application meets the required standards.

• Examine online passport applications to determine nationality and identity, following policy, procedures, and legislation
• Resolve queries as they arise and provide effective, timely customer care to internal and external customers
• Interact with customers when required, meeting the appropriate standards set out in guidance and instruction
• Review online documentation and evidence to spot potentially fraudulent applications, in line with fraud awareness training and the counter-fraud approach
• Develop and maintain knowledge of relevant legislation, policy, procedure, and security guidelines to complete work accurately
• Use IT systems and Microsoft Office tools to support day-to-day processing and documentation

• Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) NVQ Business Administration Level 2 (or suitable clerical experience) Experience using IT systems confidently
• Strong administrative capability and a good working knowledge of Microsoft Office (including good document-handling and accuracy)
• Clear communication skills, both oral and written
• The ability to learn and follow guidance carefully, including working within security and best-practice expectations
• A careful, security-conscious mindset when reviewing evidence and identifying potential fraud

• Training: 6 weeks roughly on site (including 5 days of classroom training-dates TBC). Availability during training is required
• After training:
  Flexi working may be available, as long as core hours are logged (main hours: 10:00am-3:00pm)
• Assignment length: 12 months after the agreed start date, with extension potential

If you're successful in your application a Counter Terrorism Check will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.