Technical Service Lead

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Recruitment Manager - Senior Recruiter - Talent Acquisition Expert

Mainly based at Peterborough, in our EMEA field service team, you will cover all Coperion’s UK brands:
Baker Perkins, Kemutec and K-Tron. Our different brands of COPERION offer comprehensive solutions, from design to lifetime support, for leading brands worldwide. Our continuous innovation in equipment and processes, along with services leveraging the latest technology, ensures efficiency and cost-effectiveness.

We Are Now Hiring Our Technical Service Lead

• Act as delegated authority for the Field Service UK Manager:
  Organization
• Organize and manage all travel arrangements for technicians (hotels, flights, car rentals, entry letters)
• Schedule commissioning, drop-in, and courtesy visits to customers
• Approve and coordinate technician’s time off and maintain the shared calendar for service visits, in-house testing, and leave
• Plan and organize technical trips to various regions
• Conduct payroll audits and monitor ship dates for customer care sales orders

• Support and assist Field Service Engineers during service activities to ensure smooth operations and high-quality service delivery
• Prioritize customer service requests and provide quotes for technician visits
• Create sales orders for trips and parts, and process payments
• Support proactive selling strategies and maintain Standard Operating Procedures (SOPs)

• Oversee Aftermarket Service activities with a small team reporting to the Lead
• Complete all required RAMs
• Ensure the correct tooling and parts are on site for each job
• In the event of a resource shortage, complete the field activity

• Develop, implement, and measure departmental metrics and KPIs
• Organize and lead briefings and debriefings for the service team

• Recognized technical or vocational qualification in Site Management, Engineering, Manufacturing, or related field. Experience in the baking or food industry is a plus
• Proven experience in scheduling, field service management, or customer relationship management. Strong organizational skills with attention to detail and ability to multitask
• Willingness to travel (at short notice) and work on customer sites both in the UK and overseas - valid Driving License.
• Ability to work independently, under pressure, and maintain focus during busy periods
• Excellent communication skills and ability to interact with diverse backgrounds and cultures
• Fluent in English (written and spoken); additional languages are a plus
• Experience in sales and proactive customer engagement is advantageous
• Knowledge of ERP and CRM software; proficiency in MS Office (Word, Excel, Outlook)

If you are a motivated and customer-oriented professional looking to make a significant impact in the Food Industry, we would love to hear from you!

Welcome to join us in “Shaping What Matters For Tomorrow”!

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.

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EEO:
The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender…