Service Charge Specialist

A place to drive change

Location:

Peterborough or Camberley, hybrid with regular travel to our schemes. Salary: £34,191 per annum 2 year fixed term contract, 35 hours per week, Monday Friday 9am to 5pm. Were on a journey of transformation. Were finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. Were innovating for our customers and to create a thriving workspace that supports everyone.

Were a team of passionate, dedicated people, working to drive change for the better. Were building something special here and we want driven, creative people to join us. If youre looking for a career where you can be part of change, share your ideas and help us transform, theres never been a more exciting time to join us and shape our future.

About the role As our Service Charge Specialist , you wont just crunch numbers; youll dig deeper. Visiting sites, verifying data, and thinking beyond the surface, youll uncover the true story behind service charge schedules. Your pragmatic approach will spot discrepancies, distinguish errors from necessary adjustments, and ensure every schemes data stands up to scrutiny. Working closely with Asset teams and leadership, youll help future-proof our processes, ensuring accurate apportionments aligned with tenancy and lease agreements.

Your efforts will directly impact customers, safeguarding fairness and improving data integrity across Accent. This role involves national travel and site visits, offering variety and the chance to get hands-on with the properties we serve. If youre inquisitive, thorough, and ready to make a real difference, we want to hear from you. Salary The salary for the Service Charge Specialist post is £34,191 per annum for applicants who fully meet the requirements of the post.

If youre still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you The ideal candidate will have proven experience in service charge management, finance, or property services within the housing sector. Strong analytical skills and excellent attention to detail are essential, along with the ability to interpret complex residential leases and identify discrepancies.

Proficiency in Excel, finance systems, and housing management software is expected, as is the ability to communicate clearly and effectively with a range of stakeholders. The role also demands a collaborative, customer-focused approach and the ability to work confidently with both internal teams and external partners. The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed.

Service Charge Specialist Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. Youll learn more about the role and team, and well get to know you your experience, goals, and what you bring.

Stage 2: A Place to Show Your Strengths A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Qiestionnaire in advance. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future Weve got big ambitions and were looking for people who want to grow with us.

Here, youll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, heres what you can look forward to:
Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through our…