Service Charge Specialist

Location:

Peterborough or Camberley, hybrid with regular travel to our schemes.

Salary: £34,191 per annum

2 year fixed term contract, 35 hours per week, Monday – Friday 9am to 5pm.

We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.

We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.

If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.

As our Service Charge Specialist, you won’t just crunch numbers; you’ll dig deeper. Visiting sites, verifying data and thinking beyond the surface, you’ll uncover the true story behind service charge schedules. Your pragmatic approach will spot discrepancies, distinguish errors from necessary adjustments, and ensure every scheme’s data stands up to scrutiny.

Working closely with Asset teams and leadership you’ll help future‑proof our processes, ensuring accurate apportionments aligned with tenancy and lease agreements. Your efforts will directly impact customers, safeguarding fairness and improving data integrity across Accent.

This role involves national travel and site visits, offering variety and the chance to get hands‑on with the properties we serve. If you’re inquisitive, thorough and ready to make a real difference we want to hear from you.

The salary for the Service Charge Specialist post is £34,191 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

The ideal candidate will have proven experience in service charge management, finance or property services within the housing sector. Strong analytical skills and excellent attention to detail are essential, along with the ability to interpret complex residential leases and identify discrepancies. Proficiency in Excel, finance systems and housing management software is expected, as is the ability to communicate clearly and effectively with a range of stakeholders.

The role also demands a collaborative, customer‑focused approach and the ability to work confidently with both internal teams and external partners.

The successful applicant will be subject to pre‑employment checks such as DBS and social media screening before an offer is confirmed.

We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.

A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals and what you bring.

A role‑related assessment and behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. You'll be asked to complete a Congruity Questionnaire in advance.

We aim to make the process clear, supportive and genuinely valuable – a place where you feel informed and confident at every step.

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes and exclusive discounts through our benefits platform to help your money go further.
• Future‑focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family‑friendly policies – Enhanced parental leave, flexible working options and support for work‑life balance.
• Career development –…