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Service Delivery Operations Lead
Job in
Peterborough, Cambridgeshire, PE1, England, UK
Listed on 2026-09-01
Listing for:
ICE
Full Time
position Listed on 2026-09-01
Job specializations:
-
Business
Operations Management
Job Description & How to Apply Below
ICE is seeking an experienced Operations Manager to lead day-to-day performance and coordination of all Service Delivery support functions, including Helpdesk, Scheduling, Parts, Smartcall and Key Accounts, in Peterborough. This hands-on role focuses on efficient service delivery and meeting SLAs while delivering excellent customer experience.
You will guide a team of Service Delivery Managers, drive KPIs, optimise scheduling and parts flow, and partner with Engineering to remove blockers and
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