Operations Implementation Manager

Responsibilities

• Act as the key link between project and operational teams, ensuring new processes, systems and initiatives are effectively transitioned into business-as-usual operations
• Lead implementation and change management activities across the operation, ensuring colleagues are engaged, informed and supported throughout the delivery process
• Develop and execute communication and rollout plans, ensuring all stakeholders understand upcoming changes, business impacts and operational requirements
• Drive operational readiness by coordinating training activities, supporting knowledge transfer and ensuring teams are fully equipped to adopt new ways of working
• Monitor post-implementation performance, analysing operational outputs and identifying opportunities to optimise processes, improve service delivery and maximise project benefits

• Previous experience in operations management, implementation, continuous improvement or project-led operational support within a logistics, distribution or eCommerce environment
• Strong change management and stakeholder engagement skills, with the ability to influence and communicate effectively at all levels of the business
• Proven experience delivering operational projects and embedding sustainable improvements within fast-paced environments
• Advanced analytical and problem-solving skills, including experience interpreting operational data and producing performance reporting
• Strong organisational skills, with the ability to manage multiple priorities, coordinate cross-functional activity and deliver results against tight deadlines

Demonstrates expertise in operations management and change management, with a focus on implementing new processes and systems in logistics or eCommerce environments. Strong analytical skills support the optimisation of operational performance and service delivery.