Pensions Administrator
Job in
Peterborough, Cambridgeshire, PE1, England, UK
Listed on 2026-09-13
Listing for:
Vargo Group
Full Time
position Listed on 2026-09-13
Job specializations:
-
Business
Business Administration, Office Administrator/ Coordinator
Job Description & How to Apply Below
Full time, on site Job Description Pensions Administrator Peterborough £30,000 + Bens Role purpose:
Senior hands-on administrator who coordinates the team's daily pensions and investment workload, maintains SLA performance, supports and coaches colleagues, quality-checks work, and serves as the first escalation point.
Key Responsibilities- Allocate and prioritise workloads according to capability and experience
- Monitor progress and ensure SLA delivery
- Resolve complex queries, client issues, and processing exceptions
- Quality-check work and provide constructive feedback
- Coach, mentor, cross-train, and support new starters
- Process and check product and investment administration
- Manage queries from clients, IFAs, and product providers
- Maintain procedures and recommend process improvements
- Produce MI and SLA reporting, highlighting risks and bottlenecks
- Support client onboarding and internal projects
- Deputise for the Operations Team Leader
- Previous administration experience - explicitly essential
- Experience organising, allocating, and overseeing team workloads
- Strong written and verbal communication
- Ability to manage competing priorities in a busy, SLA-driven environment
- Excellent organisation and attention to detail
- Working knowledge of Microsoft Office, particularly Excel
- Maths and English GCSE Grade C or above, or equivalent
Desirable criteria:
Financial-services administration exposure, process improvement, MI reporting, and experience handling escalations desirable. No specific pensions qualification needed.
Please note:
Our client is unable to offer VISA sponsorship for this position. All applicants must have full right-to-work in the UK in order to be considered.
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