Supporter care operations officer

Supporter care operations officer

Salary £26,500 - £29,000 Depending On Experience

Full time: 37.5 hours per week (Monday to Friday)

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

Contracted to our Peterborough office with the flexibility for hybrid working

As a supporter care operations officer, you will play a key role in supporting the day-to-day operations of the Supporter Care and Finance teams, helping to deliver an excellent experience for our supporters. The role combines operational administration, financial processes and supporter care, with responsibilities including Gift Aid validation, reporting, direct debit administration, donation processing and responding to supporter enquiries. You will ensure processes are completed accurately and efficiently, while identifying opportunities to improve ways of working and enhance the supporter journey.

With experience of working in a customer services role, with strong administration and telephone skills, you will be able to plan and prioritise tasks effectively. You will also have experience interacting with customers through social media channels.

In addition, you will be competent in Microsoft Office products and be at intermediate level in Microsoft Excel. The ability to reconcile differences in figures is important for the Gift Aid validation, monthly reporting, and other tasks within your area of responsibility.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

Closing date:
Thursday 17 September 2026

Telephone interviews will be held week commencing 21 September 2026 and interviews will be held in our Peterborough office week commencing 28 September 2026

Customer Services / Supporter Care

Permanent

Full Time: 37.5 hours per week

£26,500 - £29,000 depending on experience

• LOCATION
• Our main office is set in the city centre, a short walk from the bus and train station, with direct services from Cambridge, Norwich, Birmingham, Leicester, Leeds, Liverpool, York, Newcastle and Edinburgh. London King’s Cross is just 45 minutes away. The building is adjacent to the A15, just a few minutes from the A1 and direct connections to the national road network.
  
  Cyclists also benefit from Peterborough’s Green Wheel, a network of routes in and around the city, providing safe links to all areas.
• FLEXIBLE WORKING Flexible working hours with start and finish times around core hours of 9.30 – 4.30.
• ANNUAL LEAVE All full time employees start with paid bank holidays plus another 26 days holiday, increasing with every year of service to a maximum of 31. This is calculated on a pro rata basis for part time employees. Employees have the option to "buy" or “sell” up to one-week annual leave, in a pre-set window prior to the start of the holiday year
• PENSION The charity makes a generous contribution of 6% to a group pension plan. Employees will need to contribute a minimum of 2%, to meet the current pension regulations. All employees are enrolled in the pension scheme as soon as they join the charity, regardless of their salary levels, whether they are on a permanent or fixed‑term contract.
• PARENTAL LEAVE We comply fully with all legislation with relation to maternity, paternity, adoption and shared parental leave.
• SICK PAY Charity sickness benefit is available once an employee has worked with us for three months and equates to 2 weeks full pay, 2 weeks half pay in any rolling 52 week period. After one year’s service, this rises to 4 weeks full pay and 4 weeks half pay, and after two years to 8 weeks full…