Customer Service Advisor; Dutch Speaking

Customer Service Advisor (Dutch Speaking)

Customer Service Advisor – (Dutch speaking) – IT Consultancy – £22 per hour Inside IR35 – Fully Onsite

• No experience required, full training provided
• Dutch language skills are essential

We are partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and is now looking to expand its data capability with a customer-focused Service Desk Analyst to join our dynamic team in Peterborough.

• Communicate clearly and transparently with customers, keeping them informed and confident in the service
• Work within established policies and procedures to ensure high standards and compliance
• Seek opportunities to enhance the customer experience by identifying improvements to existing processes
• Manage incidents involving vulnerable customers with care and sensitivity
• Record, investigate and resolve customer complaints promptly, aiming for first‑time resolution
• Report any policy or process breaches swiftly and accurately
• Use various tools and platforms to maintain effective communication with customers
• Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
• Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion

• A confident and friendly telephone manner
• Strong verbal and written communication skills
• Ability to meet and exceed targets
• A proactive attitude, comfortable working both independently and in a team
• Excellent multitasking and organisational skills
• Fluent in Dutch

• £22 per hour Inside IR35
• 3‑6 month contract (may be extended)
• Office based
• Collaborative and forward‑thinking data culture
• Opportunities to work with modern cloud‑based data platforms

• Entry level

• Full‑time

• Information Technology and Customer Service

• IT Services and IT Consulting