Customer Support Associate; Polish speaker

Convera is seeking a Polish speaking Customer Support Associate to join our Peterborough office. In this role, you will provide internal support to the sales/operations group and may act as a liaison to clients. Main responsibilities include handling the administration of client transactions, pre/post-sales support, project/process management, daily banking, and other accounting and administrative functions. The individual will be required to have a thorough understanding of the transaction process, risk management rules and policies, and other industry-specific policies and procedures to support essential responsibilities.

You will be responsible for:

You should apply if you have:

• Experience of working within a client-facing role, with a professional telephone manner and the ability to develop rapport with external customers; excellent written and verbal communication skills; ability to ask probing questions to understand customer needs.
• Fluency in Polish.
• Experience of working within a high-volume service delivery environment (desirable), with the ability to work under pressure and meet deadlines.
• Experience in Financial Services (desirable).
• Ability to navigate a computerized data entry system and familiarity with office productivity tools (e.g., MS Office).
• Ability to handle objections and complaints.
• High degree of accuracy, attention to detail, and self-motivation.
• Strong team player.
• Ability to identify and implement ways of improving efficiency.
• Ability to deal effectively with all people in a variety of roles, building and maintaining supportive relationships with key business contacts, including forging relationships with key stakeholders within the business.

• Opportunities for career growth and professional development within a global organization.
• A flexible approach to work to help you maintain a healthy work-life balance.
• Generous insurance coverage (health, disability, and life).
• Paid holidays, time-off, and leave policies for key life events (maternity, paternity, adoption).
• Paid volunteering opportunities (5 days annually).
• Wellness days (3 days annually).

Join Convera and become part of a team that values innovation, collaboration, and excellence. Apply now to start your journey.