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Technical Support IT Consultant

ERP SaaS Service Delivery Leader – Customer Success

Job in Peterborough, Cambridgeshire, PE1, England, UK
Listing for: Khaos Control
Full Time position
Listed on 2026-02-14
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
  • IT/Tech
    Technical Support, IT Consultant
Salary/Wage Range or Industry Benchmark: 100000 - 125000 GBP Yearly GBP 100000.00 125000.00 YEAR
Job Description & How to Apply Below
An award-winning ERP SaaS provider in Peterborough is seeking a Service Delivery / Customer Support Manager. The role requires a leader capable of enhancing the customer experience and ensuring high satisfaction levels. Responsibilities include leading the support team, owning customer onboarding, and acting as an escalation point for complex issues. The ideal candidate has experience in SaaS or ERP and a strong focus on customer satisfaction.

This position offers a hybrid working model, bonus opportunities, and career progression.
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