Customer Order Management Representative

CMI2JP(phone number removed) (UK) Customer Order Management Representative - Level II

As part of a new project we're looking for 4 Customer Order Management Representatives for the Peterborough site.
The initial assignment duration is 12 months, this will likely get extended.

PAYE rate: £15.88 per hour

This is currently a fully onsite role, 5 days per week onsite especially during the initial training period.
It's expected this will evolve to a hybrid role (2 days per week remote).

We are looking for candidates with 2 or more years of experience in a similar role.
COM or CS experience in a manufacturing or engineering environment is required
Some technical affinity/understanding is required for this role.
Good communication skills are a must!

Job Summary:

Act as the single-point-of-contact for assigned customer accounts; managing the entire order lifecycle to ensure orders are processed on time.

Key Responsibilities:

Responsible for assigned customer accounts for the entire order life cycle (from new customer setup, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
Act as the single-point-of-contact to customers, parts distribution centres and/or manufacturing plants and cross functional departments to process and fulfil customer orders
Providing accurate documentation and continual communication to customer throughout the process.
Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
Maintain accurate records of all internal and external interactions in the appropriate database/system.
Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
Knowledge of Quality Management Systems.
Support Supervisor with hosting customer visits at local facility.
Prepare and distribute standard and customized internal and customer reports.
Understand Customer Order Management policies, procedures and metrics.
Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
Participate in/lead process improvement projects.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business