Customer Order Management Supervisor

Order Management Supervisor

Location:

Hybrid (3 days in office)
Temporary: 12 months

Hours:

Full-time, 37.5 hrs/week

We are recruiting an experienced Customer Order Management Specialist to oversee the end‑to‑end order lifecycle for key customer accounts. You will be the single point of contact for order enquiries, ensuring timely fulfilment, exceptional service, and seamless coordination across internal teams.

• Lead and support a small team to deliver excellent customer service
• Oversee the full order lifecycle: entry, modifications, invoicing, credits/debits, and logistics documentation
• Interpret complex customer specifications and configure orders accurately using Level 1 Bills of Material and technical options
• Liaise with Engineering, Product Planning, Purchasing, and Production to ensure correct specifications and availability
• Submit Engineering Change Requests for new or non‑configurable specifications
• Act as central contact for customer queries, providing accurate lead times, availability, technical details, and policy guidance
• Manage escalations and resolve issues efficiently
• Drive continuous improvement initiatives, streamline processes, and enhance workflow efficiency
• Support customer visits and foster long‑term relationships

• Proven experience in customer order management, order processing, or similar roles
• Strong technical aptitude and ability to interpret specifications
• Leadership experience, guiding teams through complex workflows
• Excellent communication skills and a customer‑focused mindset
• Highly organised, detail‑oriented, and able to manage multiple priorities
• Continuous improvement mindset with process enhancement experience

This is a fantastic opportunity for a proactive, technically skilled professional to lead customer order operations and deliver exceptional service in a global business.

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.