Apprentice Customer Service Advisor

Build Your Future With RH Commercial Vehicles

• Location: Peterborough
• Level: Advanced Apprenticeship (Level
  3)
• Duration: Typically 15 months
• Starts: Mid/ Late 2026

Are you a people person with a passion for delivering excellent service? RH Commercial Vehicles (RHCV) is looking for a motivated and enthusiastic individual to join our team as an Apprentice Customer Service Representative. This is an exciting opportunity to kick‑start your career in customer service within a leading commercial vehicle business.

As an Apprentice Customer Service Representative, you will become a trusted point of contact for our customers, supporting them with enquiries and vehicle needs. You’ll also gain experience handling more complex or technical customer queries and help ensure a smooth and professional customer journey from start to finish.

Working closely with our service teams, you’ll learn how to provide expert advice, support the workshop and parts teams, and deliver tailored customer service that meets the needs of our clients across a wide range of industries.

• Earn while you learn. No student debts for you! At the end of your apprenticeship, you’ll be on a fantastic wage and ready to progress in the business.
• 25 Days Holiday + Bank Holidays. We’re all about ensuring our team achieves the best work‑life balance. It boosts mental health and increases motivation.
• Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
• Enhanced Maternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced maternity pay so you can focus on your time with your family.
• Enhanced Paternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced paternity pay so you can focus on your time with your family.
• Holiday Sell Back. Not going to use all your time off? We offer a holiday sell‑back scheme so if you don’t use it, you won’t lose out on the pay.
• Career Progression. We’re here to help you achieve your career goals with industry‑leading training and support.
• Expert mentorship. Work alongside experienced technicians to gain invaluable skills.
• Formal qualifications. Achieve industry‑recognised certifications through structured training programmes.
• Boost Your Health. Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
• Extra Benefits! Enjoy designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well‑being programme which includes plenty of Highstreet discounts.
• Job Security. Be part of any industry that keeps the UK moving.
• AND MORE!

• The full customer journey and how to manage customer expectations effectively
• Professional communication skills, both verbal and written
• Techniques for resolving complaints and handling escalated queries
• How to use industry IT systems and digital tools
• The impact of customer service on business performance
• Commercial awareness and how to make cost‑conscious decisions
• Regulatory knowledge and industry best practices

• Serve as the first point of contact for customer service enquiries
• Communicate effectively with internal departments and customers to resolve queries
• Maintain up‑to‑date product and technical knowledge
• Support continuous improvement in the customer experience
• Provide timely and accurate quotations and process orders
• Work collaboratively with colleagues to meet service standards and customer expectations

• A strong interest in customer service and the automotive industry
• Friendly, approachable, and professional communication style
• Willingness to learn and take ownership of personal development
• Good organisational and problem‑solving skills
• Ability to work well in a team and on your own initiative
• GCSEs (or equivalent) in English and Maths – or a willingness to achieve Level 2 prior to End Point Assessment
• Some prior customer service or mechanical knowledge (desirable but not essential)