IT Helpdesk Advisor. LilyLifestyle

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough.

We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support.

Location:

Peterborough

Hours:

37.5 hours per week, between 7am 7pm, with flexible shift rotation and occasional weekends

Pay Rate: £13.45 per hour

Contract:

Temporary to Permanent

• Competitive hourly pay
• Overtime opportunities paid at time and a half
• Full training and ongoing support
• Weekly pay
• Career progression within a growing IT team
• Temp of the Month reward vouchers

• Delivering first-line IT support to external customers via phone and email
• Logging, tracking, and updating support tickets accurately
• Troubleshooting hardware, software, and network‑related issues
• Escalating more complex technical issues where required
• Guiding customers through step‑by‑step solutions professionally and efficiently
• Maintaining accurate documentation and knowledge base records
• Supporting continuous improvement within the service desk team
• Providing excellent customer service and building strong client relationships

• Strong communication and customer service skills
• Organised, reliable, and methodical in approach
• Previous call centre or customer support experience is beneficial
• IT support experience is advantageous but not essential
• Comfortable working in a fast‑paced team environment