Customer Order Management Representative

Customer Order Management Representative

Location:

Peterborough.

Salary: £15.88 per hour.

Hours:

37.5 per week, Monday – Friday, 8:00am – 4:30pm.

Contract:

12 months.

As a Customer Order Management Representative, you will be the primary point of contact for assigned customer accounts, overseeing the entire order life cycle to ensure seamless processing and fulfilment. Your role will involve managing orders from entry to completion, liaising with distribution centres and manufacturing plants, and ensuring excellent customer communication throughout.

• Oversee the full order life cycle, from entry and modifications to fulfilment and logistics.
• Act as the main contact for customers, internal teams, and external partners.
• Resolve customer queries and escalate complex issues when necessary.
• Ensure compliance with export policies and prepare necessary shipping documentation.
• Generate and distribute internal and customer reports.
• Drive process improvements to enhance customer satisfaction.

• Strong background in customer support with a proactive and detail-oriented approach.
• Proficient in Microsoft Office (Excel, Outlook, Teams);
  Oracle experience is a bonus.
• Ability to build strong relationships and communicate effectively with diverse teams.
• A results-driven mindset with the ability to handle challenges efficiently.
• Knowledge of supply chain & logistics is highly beneficial (not mandatory).

• GCSE in Maths and English or equivalent; a college or university degree is preferred.
• Previous experience in customer order management, account management, or supply chain operations.
• Strong proficiency in MS Office; experience with Oracle is advantageous.

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.