Customer Order Management Admin

Overview

Certain Advantage are recruiting 4 Customer Order Management Representatives in Peterborough for a 12-month onsite contract (5 days/week).

Role Overview:
Serve as the single point of contact for assigned accounts, managing the full order lifecycle to ensure accurate, on-time delivery.

We’re working with a global power technology company that designs and manufactures diesel and alternative-fuel engines, generators, and related components for a wide range of industries.

• Manage customer accounts end-to-end (setup, order entry/changes, escalations, logistics).
• Liaise with customers, distribution centres, manufacturing plants, and internal teams to fulfil orders.
• Provide clear communication and accurate documentation throughout.
• Resolve complex queries in line with SLAs; escalate when required.
• Maintain accurate records in internal systems.
• Ensure export compliance and complete shipping documentation.
• Support quality issue resolution (non-conformance claims via QMS).
• Assist with customer visits and reporting.
• Contribute to process improvements and departmental goals.

• Results-driven with strong communication skills.
• Customer-focused and collaborative.
• Knowledge of order lifecycle, order processing, and support systems.
• Understanding of Quality Management Systems.
• Proactive approach to customer support and continuous improvement.