Customer Experience Advisor | S1 | Retail Banking | Branch

Country:
United Kingdom

Customer Experience Advisor (Fixed-term 12 months, 35 hours per week, Monday to Saturday 8am-6pm, based at Peterbough Branch).

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

• Proven ability to deliver outstanding customer service either face‑to‑face or telephony (Required).
• Effective communication skills to understand customer needs (Required).
• Real desire to go above and beyond for customers (Preferred).
• Team working skills with a flexible, can‑do approach (Preferred).
• Openness to a broad range of activities outside standard expectations (Preferred).
• Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).

• Salary £25,000.00 – £31,579.00 per annum (35‑hour week, dependent on experience).
• 25 days’ holiday plus bank holidays (increases to 26 days after 5 years, optional purchase of up to 5 contractual days per year).
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
• Pension: 8% of salary automatically contributed; up to 12.5% matching if contributed; cash option available.
• Protection: company‑funded death‑in‑service and income protection; discounts for additional life assurance and critical illness.
• Share plans and employee product discounts.
• Wellbeing support (apps, gym access, online classes, flexible healthcare, mental health support).
• Family leave and childcare options.
• Volunteering opportunities.
• Global growth opportunities for learning and career development.

We are committed to providing equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK to commence employment with Santander.