Customer Service Representative

Customer Service Representative – Peterborough

Peterborough
• From £26,228 per year

You’ll join a people‑ and technology‑driven business, handling calls to and from customers about life assurance, savings, investments, or pension plans. You’ll support customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, ensuring a seamless experience during the moments that matter.

Comprehensive training will be provided so financial services experience isn’t essential. Many new colleagues come from customer‑facing backgrounds in contact centres, retail, hospitality, or the travel industry.

• Handle inbound and outbound customer calls regarding life assurance, savings, investments, or pension plans.
• Assist customers with planning for retirement, accessing investments, updating personal information, and supporting families during bereavements.
• Ensure a seamless customer experience during moments that matter.
• Utilise a range of IT applications with attention to detail.

• Excellent verbal and written communication skills.
• Strong problem‑solving and adaptability to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Passionate about delivering a seamless customer experience with empathy and respect.
• Commitment to living company values – integrity, respect, leading change, learning, sharing, excellence.

• Accredited Real Living Wage employer.
• No weekend or evening working.
• 31 days annual leave (includes UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection.
• Supportive people policies including Carer Leave, Foster Leave, Fertility Leave, Retirement Leave, and an Annual volunteering day.
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical and financial support.
• Personal and career development opportunities.
• Perks at Work, car lease scheme, Jaguar Land Rover discount, Cycle to Work scheme, interest‑free season ticket loans.

Established in 2005, Diligenta is the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service on behalf of many well‑known brands, with a unique technology solution that supports over 23 million customers. We celebrate diversity and are committed to an inclusive environment for all employees.

We welcome applications from people of all backgrounds, experiences and perspectives. If you need any help or adjustments during the recruitment process due to health, disability or any other reason, please let us know. Ready to take the next step in your career? Join our innovative team!