Lithuanian Speaking Customer Service Advisor

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multilingual team within their modern service office in Peterborough. We are seeking Lithuanian-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.

Hours:

40 per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends) Pay: £14.22 per hour What's on offer:
Competitive pay Overtime available (time and a half) Full training provided Weekly pay Opportunity to progress within a growing IT team

Duties include:

Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we're looking for:
Fluent in English and Lithuanian, both written and verbal Strong customer service skills Previous call centre experience beneficial but not essential Organised and methodical approach to work Previous experience in IT support is beneficial but not essential If you are the candidate we are looking for, please apply today or call for more information. INDPB