Systems Support & Training Advisor

A place to make a difference

Location:

Hybrid, initially 4 days a week reducing once fully trained, Peterborough.
Salary: £34,248 per annum
Permanent, 35 hours per week, Monday – Friday

We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.  
If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.  

About the Role

Working collaboratively across the organisation, you’ll assist with system upgrades, process improvements, and training, helping colleagues and contractors use systems confidently and effectively.

What You’ll Be Doing

Supporting system upgrades and transformation projects across the organisation
Helping colleagues and contractors get the most from systems through guidance and training
Identifying and supporting opportunities for system and process improvements
Working with stakeholders to implement changes smoothly and effectively
Ensuring systems support the delivery of a high-quality service to customers
Contributing to a culture of continuous improvement, collaboration, and innovation
Your Impact

You’ll play an important role in creating an environment where:

Colleagues and contractors feel confident and supported using systems
Processes are efficient, effective, and customer-focused
Continuous improvement is encouraged, and ideas are valued
Systems genuinely enable better customer experiences and service delivery
Salary

The spot salary for the Systems Support & Training Advisor post is £34,248 per annum for applicants who fully meet the requirements of the post.

You’ll bring:

Strong numeracy and IT literacy, with the ability to use operational systems and troubleshoot technical issues
Experience supporting system operations, including incident, problem, change, and release management
Experience providing technical support to users and working with third-party suppliers to resolve issues and support system integration
Excellent communication, organisation, and prioritisation skills, with the ability to collaborate effectively across teams
Ability to develop and deliver training on systems and processes to support colleagues through change
Strong problem-solving skills, with a solution-focused approach to technical and operational challenges
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect
A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 20th or 21st July via Teams.

Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.
Planned date: 27th or 28th at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through…