Housing Partner; Housing Officer

Salary: £38,497 per annum (including car allowance)

Location:

Peterborough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office)

Permanent and 6 month Fixed Term Contract, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

Always motivated to deliver brilliant service, our Housing Partners (Housing Officers) are the first point of contact for our customers.

You’ll be a visible presence in your patch, ensuring tenancies are well managed and supported. Moving into a new home is an exciting life moment, and you’ll play a key role in shaping a positive customer experience from the very start.

When things don’t go to plan, you’ll be there to make a difference. Working alongside customers, you’ll take time to understand their circumstances and provide practical, empathetic support to help them sustain their tenancy and keep their home.

Building positive relationships is at the heart of what you do. You’ll see the person behind the process, tailoring your approach to individual needs and vulnerabilities. Whether supporting customers with their rent, addressing anti‑social behaviour with partner agencies, or resolving concerns, you’ll focus on fair, human solutions that deliver the best outcomes.

You’ll handle challenges with care and confidence, aiming to resolve issues early and positively. Legal action is always a last resort, used only when absolutely necessary, because your priority is helping customers stay in their homes.

Everything you do will be guided by a simple principle:
housing is human
, and every decision should reflect that.

Strong communication is key. You’ll build effective relationships with colleagues and external partners, working collaboratively to support customers and communities to thrive, making moments that matter every day.

The Housing Partner (Housing Officer) role offers a salary of £37,247 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.

You’ll also receive an essential user car allowance starting from £1,250 per annum plus mileage for travel around your patch - helping you stay mobile while making a difference in your community.

You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it.

You’ll bring a proven track record in managing anti‑social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you’ll be travelling across our sites and estates, you’ll need a full UK driving license and access to a vehicle.

The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and…