Customer Service Supervisor

Overview

Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars, is on a mission to deliver unrivalled choice, value and quality. We are a supportive, energetic team that works together to provide an excellent customer experience from showroom to handover.

The Role:

Customer Service Supervisor

Salary: £13.50 per hour + Bonus

Location: Peterborough

Hours: 5 days out of 7 on a rota, including weekends during peak periods.

Note: A full UK driving licence is required for the role.

Our Customer Service Supervisor maintains our strong reputation by ensuring customers leave our showrooms satisfied with their experience. This role supports a customer-centric journey and helps us stand out from other car dealerships.

Responsibilities will include:

• Overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration
• Delivering excellent customer service to meet and exceed customer expectations
• Resolving customer issues on a same-day basis
• Working as part of a team to meet monthly customer service (NPS) targets
• Collaborating with the Sales Manager to streamline the customer journey
• Liaising with on-site departments to ensure same-day delivery where possible and managing expectations if delays occur
• Demonstrating Motorpoint values:
  Proud, Honest, Supportive, Happy and Together

• A proven track record of strong customer service in a face-to-face environment
• Strong verbal and written communication skills
• Commitment to providing great customer service with solid organisational skills
• Ability to identify training needs and mentor/coaching others
• A full UK driving licence

• Paid time off every month to do something happy
• 31 days holiday plus additional days for personal milestones (birthday, marriage, moving house)
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts and cash back at retailers and restaurants via the My M.O.T platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training
• Quarterly team socials
• Team events and recognition
• Sharesave scheme (SAYE)
• Plus much more

Closing date: 15 July 2026. This role may close early if a high volume of suitable applications is received, so please apply as soon as possible.

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.