Customer Service Representative

Customer Service Representative - Peterborough

Peterborough
• From £26,228 per year

As a Customer Service Representative, you will handle calls to and from customers about their life assurance, savings, investments, or pension plans. You may assist customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, ensuring a seamless experience during the moments that matter.

Comprehensive training will be provided, so financial services experience is not essential. Many new colleagues join us from customer‑facing backgrounds in contact centres, retail, hospitality, or the travel industry.

• Accredited Real Living Wage employer
• No weekend or evening work
• 31 days annual leave (including UK Bank Holidays)
• Annual discretionary bonus eligibility
• Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
• Supported leave for caring, fostering, fertility, retirement, and an annual volunteering day
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
• Personal and career development opportunities across a wide range of business functions and specialist areas
• Perks at Work (expansive online discounted shopping)
• Car lease scheme and Jaguar Land Rover discount
• Cycle to Work scheme and interest‑free season ticket loans

• Passionate about delivering a seamless customer experience with empathy and respect, and able to remain calm under pressure
• Excellent listeners with strong verbal and written communication skills, able to simplify complex matters while providing outstanding service
• Great problem solver, flexible, and adaptable to changing priorities
• Comfortable switching between multiple IT applications with attention to detail
• Proficient in Microsoft Word & Excel
• Excited to work with an inclusive community and be part of a supportive workplace culture
• Passionate about learning and sharing knowledge to enhance skills and develop best practice
• Focused on living our values: integrity, respect for the individual, leading change, learning and sharing, excellence

Established in 2005, Diligenta is the largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service on behalf of many well‑known brands, using our unique technology solution to support over 23 million customers—one in three people in the UK.

We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.