Global Customer Care Lead – Hybrid, Education
Job in
Peterborough, Cambridgeshire, PE1, England, UK
Listed on 2026-09-03
Listing for:
Convera
Full Time
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Convera is seeking a Customer Care Supervisor to lead a global, customer-focused team across in-person and remote channels from Peterborough. The role emphasizes SLAs, KPIs, and high-quality service in a dynamic, regulated environment.
You will coach teams, manage performance, and collaborate with stakeholders across regions to ensure consistent service delivery and continuous improvement. A strong emphasis on education sector support and cross-functional partnership is included.
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