Service Advisor

Service Advisor
£30,400 Basic Salary
Rising to £31,800 Upon Accreditation + Uncapped Bonus
Peterborough
Permanent / Full Time

Working Hours:

Monday to Friday, 8:00am – 6:00pm
1 in 4 Saturday Mornings (Rota)
Customer-Focused Service Advisor Required
Our client, a successful main dealership in Peterborough, is looking to recruit a professional and customer-focused Service Advisor to join their busy Aftersales team.
This is an excellent opportunity for someone who enjoys dealing with customers, thrives in a fast-paced environment, and wants to build a long-term career within the automotive industry. Whether you already have motor trade experience or come from a strong customer service background, this role offers excellent training, progression and earning potential.

Duties & Responsibilities
 
* Acting as the main point of contact for customers visiting the Service Department
 
* Booking vehicles in for servicing, maintenance and repair work
 
* Keeping customers updated throughout the repair process
 
* Liaising closely with Workshop Controllers and Technicians
 
* Preparing estimates and explaining repair requirements
 
* Upselling additional products, services and repairs where appropriate
 
* Managing customer queries and ensuring a first-class customer experience
 
* Ensuring all documentation and job records are accurately maintained
 
* Helping the department achieve customer satisfaction and performance targets
Your Background & Skills
 
* Previous customer-facing experience is essential
 
* Motor trade or Service Advisor experience is preferred
 
* Excellent communication and interpersonal skills
 
* Strong organisational and administrative abilities
 
* Ability to work efficiently in a busy, fast-paced environment
 
* Professional, confident and customer-focused approach
 
* Good IT and system skills
 
* Full UK Driving Licence preferred
What's on Offer?
 * £30,400 basic salary
 
* Increase to £31,800 upon successful accreditation
 
* Uncapped bonus scheme
 
* Main dealer training and development
 
* Excellent career progression opportunities
 
* Supportive and professional working environment
 
* Stable, long-term career with a successful dealership group
This is a fantastic opportunity for an ambitious Service Advisor or customer service professional looking to develop their career within a busy and rewarding dealership environment.
Apply today to find out more