Service Delivery Lead
Job in
Peterborough, Cambridgeshire, PE2 6FZ, England, UK
Listed on 2026-09-26
Listing for:
CRG TEC
Full Time
position Listed on 2026-09-26
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, Account Manager
Job Description & How to Apply Below
Up to £32,000 Benefits:
Up to 10% bonus, private healthcare, 25 days holiday bank holidays and wider company benefits
Location:
Peterborough Working Pattern:
Monday to Friday, full-time office based
The opportunity:
If youre currently working in customer service, service delivery or operations and want more ownership, this could be a good next step. Were working with a growing connectivity business in Peterborough looking for someone to lead the team responsible for its enterprise customers, from initial sales handover and installation through to ongoing service. Its a hands-on role where youll stay close to the customers and day-to-day operation, making sure these higher-value relationships are looked after properly.
Day to day Youll oversee new customer orders coming across from sales, making sure ownership is clear, installations are progressing and customers are kept proactively updated. Youll work with internal teams and third parties to resolve delays or issues, while keeping an eye on workloads and engineer booking capacity. When something goes wrong, youll be the first point of escalation, taking ownership of the issue and helping get the customer relationship back on track.
Youll also lead the day-to-day team, allocating responsibilities, coaching people and making sure a consistent level of service is being delivered. Who we are looking for You could already be a Customer Service Team Leader, Service Delivery Team Leader or Service Operations Team Leader within telecoms, IT, connectivity, engineering or another service-led environment. Equally, you might be an experienced Service Delivery Coordinator or Customer/Account Coordinator who already owns customer relationships and escalations and is ready to step up.
You dont need to be deeply technical. What matters is that youre good with customers, organised, commercially aware and comfortable taking ownership when something isnt going to plan. The Next Steps If this sounds like the sort of step youve been looking for, apply and well be in touch. Alternatively, give CRG TEC a call and well happily talk you through the opportunity.
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