Property Services Coordinator

Property Services Coordinator

Location:

Peterborough, Hybrid, office based 2-3 days a week

Salary: £28,959 per annum

12 month fixed term contract, 35 hours per week, Monday – Friday 9am to 5pm

We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.

We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.

If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.

Help Us Provide Safe, Healthy Homes for Everyone

We’re looking for someone who enjoys working with data, managing processes end‑to‑end, and contributing to services that make a real difference. If you’re confident with Excel, naturally organised, and motivated by helping others – we’d love to hear from you.

Our focus on damp and mould has increased significantly following Awaab’s Law, and we’re committed to providing homes that are safe, healthy, and comfortable for every customer. This role plays an important part in making that happen.

As our Property Services Coordinator, you will:

Maintain and develop trackers, ensuring information is accurate, clear, and up to date

Oversee cases from start to finish, helping the team stay on top of priorities and deadlines

Work confidently with Excel, using data to produce meaningful reports and highlight trends

Collaborate closely with Building Services Managers and colleagues across the organisation

Liaise with contractors to coordinate, schedule and obtain updates on repairs, ensuring working is completed inline with target dates

Provide supportive customer contact, including follow‑up calls and updates

Help improve the way we work, identifying opportunities to strengthen processes and communication

Contribute to service improvements that support healthier homes and positive customer experiences

Salary

The spot salary for this post is £28,959 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

Have good working knowledge of Excel and enjoy working with data

Are organised, curious, and comfortable managing tasks from beginning to end

Take initiative and are confident owning your work

A commitment to accuracy and accountability

The ability to prioritise in a busy environment while supporting others

Communicate clearly and respectfully with customers and colleagues

Enjoy problem‑solving and continuous improvement

Care about delivering a fair, consistent and positive service for everyone

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 9th & 10th November via Teams.

Stage 2: A Place to Show Your Strengths

A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations, as well as a computer based excel assessment. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: WC 16th November at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance…