NHS Health Advisor

Be the calm voice people turn to when they need help most. Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support. As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time.

No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment. This isn't just a customer service role.

It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day. The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed.

Be the calm voice people turn to when they need help most. As an IC24 Health Advisor, thousands of people contact NHS 111 looking for advice and support daily. You'll be the first point of contact, using guided assessment pathways to assess patients’ needs and ensure they access the right care at the right time. No two calls are the same: you may reassure a parent worried about their child or assist someone in a mental health crisis.

This role requires balancing compassion with professionalism while making safe decisions in a fast-paced environment. Working at NHS 111 is more than a customer service role; it's a position with real purpose and the chance to make a difference every day. The work can be emotionally demanding, but you will receive comprehensive training, coaching, and support from experienced colleagues and clinicians.

Full office attendance is required for this significant role, supported by ongoing learning and development opportunities.

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care, and urgent care services to over six million patients across the UK. As an organisation, IC24 is dedicated to helping patients access the care they need when they need it the most. They prioritize patient safety and support individuals in finding the right care and advice, ensuring that each patient receives adequate assistance in their time of need.

IC24 values inclusion and respect for all people, encouraging applications from under-represented groups to ensure an inclusive environment where everyone feels they belong. By focusing on training, coaching, and providing continued support for their employees, IC24 aims to develop the confidence and skills necessary for excellence in patient care. The organisation is committed to equal opportunities and workplace adjustments, ensuring that all recruitment processes are accessible to everyone.

They're proud of their commitment to safeguarding those in their care and creating a work environment where employees can continuously grow and thrive.

Be the calm voice people turn to when they need help most.

Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support.

As an IC24 Health Advisor, you’ll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you’ll assess patients…