Customer Complaints Resolution Specialist
Listed on 2026-10-25
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Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Call Center / Support
Hireful is partnering with a housing charity to recruit a Complaints Resolution Partner in Peterborough. This role focuses on customer‑centred handling of stage 1 and 2 complaints within a regulated environment, ensuring timely, fair outcomes and clear communication with customers.
You will investigate issues, work with contractors and internal teams, and craft empathetic, accurate written responses while maintaining Housing Ombudsman compliance in a fast paced, hybrid setting.
We are currently recruiting a Customer Complaints Resolution Specialist for our team in Peterborough, England, United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Complaints Resolution Specialist role in the description above.
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