Client Experience Coordinator

As a Client Experience Coordinator, you will act as the dedicated point of contact for our prestige properties, providing a premium, relationship-led service that goes beyond traditional Service Desk support.

Across the UK, organisations are still managing compliance, facilities, safety, supply chains and training through separate systems, fragmented data and siloed teams. That creates gaps. Gaps create risk. And risk, left unmanaged, can have serious consequences. Vantify was built to change that. We bring software, expert services and intelligence together in one connected ecosystem, giving organisations a single advantage point across everything that matters.

Our mission is simple: to set the standard in connected compliance. That makes Vantify an exciting place to work. We are building a business that helps clients see more clearly, act more confidently and manage risk before it becomes a problem. Whether you work in sales, marketing, technology, consultancy, customer success, service delivery or operations, you are part of the same ambition: helping organisations move from disconnected compliance to one connected way of working.

We are looking for people who want to make things better. People who bring judgement, energy and ownership. People who care about doing work properly, supporting clients well and building something with lasting value.

As a Client Experience Coordinator, you will act as the dedicated point of contact for our prestige properties, providing a premium, relationship-led service that goes beyond traditional Service Desk support. You will take ownership of customer-raised jobs from inception through to completion, ensuring occupiers receive clear, timely and meaningful communication throughout the lifecycle of every request. Working closely with occupiers, site teams, service providers and client managers, you will proactively manage service delivery, coordinate escalations and champion an exceptional customer experience.

Operating as an extension of the Facilities Management team, you will build trusted relationships, understand customer needs and ensure service excellence is delivered consistently across the client’s properties.

• Act as the primary point of contact for occupiers within assigned prestige buildings.
  • Build strong, professional relationships with customers, understanding their business needs, priorities and communication preferences.
  • Take ownership of customer raised jobs, ensuring a seamless experience from inception through to completion.
  • Deliver an exceptional customer experience that builds trust, confidence and long-term relationships.
  • Manage customer expectations through proactive communication and regular updates.

• Track and manage customer requests using our internal systems, ensuring information is accurate and complete.
• Coordinate service delivery activities across multiple stakeholders including service providers, site teams and client managers.
• Monitor jobs throughout their lifecycle, ensuring actions are progressing in line with service level agreements.
• Proactively chase service providers for attendance updates, progression and completion.
• Review and validate contractor updates, ensuring information provided is accurate.
• Challenge incomplete delayed or unclear responses to ensure customers receive meaningful updates.

• Provide regular, timely and intelligible updates to customers throughout the lifecycle of each job.
• Ensure customers are never left uncertain about the status of their request.
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