Director of Customer Experience & Continuous Improvement
Listed on 2026-10-27
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Customer Service/HelpDesk
Accent Group in Peterborough is seeking a Head of Complaints & Service Improvement to lead a dedicated team delivering a trusted complaints service with empathy and accountability.
You will drive learning from customer feedback, analyse trends, and shape smarter processes. Collaborating with internal teams and external partners like the Housing Ombudsman Service, you’ll ensure a transparent, improvement-focused approach.
We are currently recruiting a Director of Customer Experience & Continuous Improvement for our team in Peterborough, England, United Kingdom.
Learn more about the Director of Customer Experience & Continuous Improvement role in the description above.
We appreciate your interest in this position.
Join Accent Group Ltd and contribute to our ongoing work.
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This posting is for the Director of Customer Experience & Continuous Improvement role at Accent Group Ltd, based in Peterborough, England, United Kingdom.
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