NHS Call Handler

A call handling post at HUC's Peterborough Contact Centre, answering NHS 111 and Out of Hours GP calls for patients across several regions. The core work is triaging urgent and non-urgent calls and directing patients to the right service using NHS Pathways. Rota shifts run 7am to 11pm across seven days, after six weeks of weekday training. Visa sponsorship is not available, so the right to work must cover the whole employment.

• Manage urgent and non-urgent calls and give essential medical advice
• Assess patients' conditions using NHS Pathways software
• Direct patients to the appropriate healthcare professional or service
• Use advanced listening and probing skills so patients get clear advice and correct signposting

• Customer service experience

• Right to work in the UK for the full duration of employment, without sponsorship
• Enhanced DBS check with both Barred Lists checks, where the role is in regulated activity

• Lives within a 60-minute commute
• Able to commit to 6 weeks' full-time training, 9am to 5pm Monday to Friday

• Previous call experience

• Free 6-week full-time training
• Rota shift patterns between 7am and 11pm, seven days a week
• Opportunities to develop skills and move into other roles within the organisation
• Continued support once taking calls
• Supportive team environment