Service Centre Quality Assurance Coordinator

Company Description

As a global leader in environmental services, Veolia operates across all 5 continents with nearly 218,000 employees. An expert in water, energy, and waste management, the Group designs and implements innovative solutions for decarbonization, depollution and resource regeneration to support communities and industries in their ecological transformation. Join our mission to “Resource the world”!

At Water Tech, we provide complete solutions for water treatment and are dedicated to innovating in key areas like sustainable development, recovery and reuse.

This role is located on site in Peterborough.

The salary for this role is between £30-35k dependent on experience

This is a 37.5 hours
- Mon to Friday role

The Peterborough facility has two functional areas; an engineering facility that designs and builds mobile water treatment equipment, and a plant that regenerates ion exchange resin and works with cutting edge membrane technologies to provide mobile water treatment equipment for customers.

We are a really friendly site, big enough to give you experience to the corporate world, but small enough that you will know everyone that you work with and will understand the importance of building good working relationships.

Service Centre Quality Assurance Coordinator will have responsibilities in two main areas;

• Collaborate with our production team to monitor technical and procedural processes, identifying opportunities for improvement
• Investigate operational events, pinpoint failure points, and recommend effective solutions
• Provide specialist support across key areas including:
  • Ion Exchange regeneration processes, resin health monitoring and performance optimisation
  • Membrane unit quality assurance and performance trend analysis
  • Fleet equipment troubleshooting and quality issue resolution during initial customer deployment
• Champion continuous improvement initiatives using data-driven insights
• Share expertise with other Service Centres, promoting best practices and supporting quality investigations

• Take ownership of our local Quality Management System, ensuring documentation remains current, relevant, and compliant
• Contribute to developing and reviewing procedures, work instructions, and training materials that embed quality standards throughout the organisation
• Act as the primary contact for internal and external quality audits (including ISO and Achilles certifications), managing all aspects from preparation through to corrective action closure
• Design and implement tracking systems for Quality KPIs, delivering regular performance reports
• Translate global quality objectives into practical local initiatives
• Deliver training to Service Centre colleagues on quality tools and system updates (AODocs, Gensuite, etc.)
• Conduct site-based inspections in line with our Quality Assurance Plan
• Manage the resolution of internal and customer‑originated quality issues efficiently and effectively

• Play an active role in supporting our Service Centre Environmental, Health & Safety (EHS) programme

• Chemical Engineering degree (or equivalent qualification)
• 2-3 years' experience working with ISO 9001 and quality management systems
• Strong analytical and problem‑solving abilities
• Excellent organisational and time management skills with the ability to prioritise effectively
• Clear, confident communicator with strong written and verbal skills

• Confident presentation skills
• Experience working collaboratively in teams, including with remote colleagues
• Solid understanding of engineering principles
• Comfortable working both independently and as part of a team
• Willing to undertake occasional travel

At Veolia, we know that at certain crucial moments in life, we all need a little help, protection and support. That's why we are proud to offer our innovative Veolia Cares program, which demonstrates our commitment to our employees. From the first day of employment, this commitment is reflected in an array of benefits that is generous, and relevant.

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