Service Centre Quality Assurance Coordinator

Responsibilities

• Collaborate with our production team to monitor technical and procedural processes, identifying opportunities for improvement.
• Investigate operational events, pinpoint failure points, and recommend effective solutions.
• Provide specialist support across key areas including ion exchange regeneration processes, resin health monitoring and performance optimisation; membrane unit quality assurance and performance trend analysis; fleet equipment troubleshooting and quality issue resolution during initial customer deployment.
• Champion continuous improvement initiatives using data‑driven insights.
• Share expertise with other Service Centres, promoting best practices and supporting quality investigations.
• Take ownership of our local Quality Management System, ensuring documentation remains current, relevant, and compliant.
• Contribute to developing and reviewing procedures, work instructions, and training materials that embed quality standards throughout the organisation.
• Act as the primary contact for internal and external quality audits (including ISO and Achilles certifications), managing all aspects from preparation through to corrective action closure.
• Design and implement tracking systems for Quality KPIs, delivering regular performance reports.
• Translate global quality objectives into practical local initiatives.
• Deliver training to Service Centre colleagues on quality tools and system updates (AODocs, Gensuite, etc.).
• Conduct site‑based inspections in line with our Quality Assurance Plan.
• Manage the resolution of internal and customer‑originated quality issues efficiently and effectively.
• Play an active role in supporting our Service Centre Environmental, Health & Safety (EHS) programme.

• Chemical Engineering degree (or equivalent qualification).
• 2–3 years’ experience working with ISO 9001 and quality management systems.
• Strong analytical and problem‑solving abilities.
• Excellent organisational and time‑management skills with the ability to prioritise effectively.
• Clear, confident communicator with strong written and verbal skills.

• Confident presentation skills.
• Experience working collaboratively in teams, including with remote colleagues.
• Solid understanding of engineering principles.
• Comfortable working both independently and as part of a team.
• Willing to undertake occasional travel.

As a global leader in environmental services, Veolia operates across all five continents with nearly 218,000 employees. An expert in water, energy, and waste management, the Group designs and implements innovative solutions for decarbonisation, depollution and resource regeneration to support communities and industries in their ecological transformation. Join our mission to “Resource the world”!

At Water Tech, we provide complete solutions for water treatment and are dedicated to innovating in key areas like sustainable development, recovery and reuse.

The salary for this role is between £30‑35k, dependent on experience. This is a 37.5‑hour, Monday to Friday role at our Peterborough facility.

The Peterborough facility has two functional areas; an engineering facility that designs and builds mobile water treatment equipment, and a plant that regenerates ion exchange resin and works with cutting‑edge membrane technologies to provide mobile water treatment equipment for customers. It is a friendly site that provides experience to the corporate world while remaining small enough that everyone involved knows each other and understands the importance of building good working relationships.

At Veolia, we know that at certain crucial moments in life, we all need a little help, protection and support. That's why we are proud to offer our innovative Veolia Cares programme, which demonstrates our commitment to our employees. From day one, this commitment is reflected in an array of generous and relevant benefits. These include: holiday allowance 26 days plus bank holidays, an option to buy or sell additional days off;

private healthcare (currently BUPA, with the option to add family members); a dental plan providing coverage or monetary cash back on appointments and treatments; enhanced maternity/primary…