Support Engineer

Primarily Remote | Occasional Travel to Peterborough

Our client is currently supporting a major infrastructure transformation programme for a leading client, and as the project continues to expand, they’re looking for an experienced Infrastructure Engineer to join the team.

This is an opportunity to work across a large-scale enterprise environment, combining hands‑on operational support with involvement in critical infrastructure and platform delivery projects.

The successful candidate will be comfortable working across both Windows and VMware technologies, with strong troubleshooting capability and experience supporting complex environments in a highly structured operational setting.

You’ll join an established infrastructure team responsible for supporting and evolving a large-scale enterprise platform through multiple project phases.

The role combines BAU operational support with project-based engineering work, giving you exposure to infrastructure deployments, systems administration, patching, automation and performance optimisation across a broad technical estate.

• Deploying and configuring servers, storage, services and supporting infrastructure
• Monitoring system performance, availability and security across enterprise environments
• Managing patching, firmware updates and infrastructure maintenance activities
• Supporting backup operations and integrity checking processes
• Assisting with troubleshooting, capacity planning and performance optimisation
• Maintaining data centre systems and supporting virtualised environments
• Supporting workload automation and operational improvement initiatives
• Working within established Change Management and ITIL-aligned processes
• Providing support to customers and end users where required

The environment includes a broad mix of enterprise technologies, and the ideal candidate will have strong experience across several of the following areas:

Microsoft Technologies

• Windows Server
• Active Directory
• DNS & Group Policy
• Power Shell
• Certificate Services
• Distributed File Services
• SQL High Availability Clusters
• Patch Management
• Satellite Server administration

VMware

• vCenter / vSphere
• vSAN
• NSX-T
• VMware CLI
• vRealize Operations & Log Insight

Dell & EMC Technologies

• Vx Rail
• Recover Point for VMs
• Data Domain / Power Protect
• Dell Switching (OS6 / OS9 / OS10)
• iDRAC
• Dell Secure Connect Gateway

Infrastructure & Security Tooling

• WSUS / Solar Winds Patch Manager
• McAfee administration
• Secret Server / privileged access tooling
• SFTP platforms
• Proxy administration

• Previous experience in an Infrastructure Engineer or Systems Engineer position
• Strong troubleshooting and analytical skills
• Experience working across both operational support and project delivery
• Comfortable working independently and managing priorities effectively
• Strong communication skills and a collaborative mindset
• Ability to work within structured IT operations and change control processes

Advantageous, but aren’t essential:

• MCSA / MCP
• VMware VCP
• CCNA / CCNP
• Dell Technologies certifications or training