Centre Operations Assistant

Overview

My client based in Cambridgeshire are currently recruiting for a Centre Operations Assistant to join their team on a full-time permanent basis. Reporting to the General Manager you will be responsible for delivering world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. The Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties.

Location:

Cambridge

Hours:

40 hours between 8:30am – 5:30pm, Monday to Friday

Salary: £ (phone number removed) DOE

THIS IS AN OFFICE BASED ROLE.

• Deliver outstanding service experience to all stakeholders
• Deliver professional and friendly viewings, extracting relevant information by appropriate questioning to enable the sales team to close the deal
• Proactively seek feedback and resolve customer queries at first touch
• Build relationships with customers through regular communication to ensure capture of any upselling opportunities
• Manage centre standards to the highest level
• Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking
• Oversee customer move-ins smoothly and in line with customer requirements
• Ad hoc duties as required by the General Manager
• Identify and upsell the services

• Understand and ensure compliance with the health and safety policy and processes
• Complete all iAuditor checks and resolve issues within acceptable time frames
• Manage the accident book and report all incidents, accidents and near misses (compliance with RIDDOR)
• Review and update emergency evacuation procedures as necessary
• Ensure health and safety arrangements minimise risks and provide safe working conditions for all building users
• Report building-related issues via the property portal and oversee timely remedial actions
• Arrange all annual mandatory H&S requirements for the centre and upload certification to the property portal
• Monitor contractors to ensure their practices align with policies; coordinate planned works

• Operate in line with company policies, procedures and processes
• Maintain up-to-date knowledge of GDPR and AML legislation and ensure mandatory requirements are followed
• Escalate identified issues and risks to the General Manager
• Work with the General Manager and Compliance Manager to ensure customer agreements are current with the correct supporting documentation
• Validate customer identification to ensure adherence to AMLR policy
• Work with the Compliance Manager to manage virtual customers in line with the virtual policy
• Complete all mandatory training modules annually

• Previous customer service experience is essential
• Minimum Grade C in English and Maths (or equivalent)
• Confident user of Microsoft Office 365 (Word, Excel and Outlook)
• Fire Marshal (Training provided)
• First Aid at Work Certificate (Training Provided)

• Planning and organising
• Building relationships
• Excellent communicator
• Resilient and embraces change
• Team player

If you have the skills and experience listed above please send your CV to or call (phone number removed).

Job Title:

Interaction Recruitment

Location:

Peterborough, Cambridgeshire

Posted:
Jan 28th 2026

Closes:
Feb 28th 2026

Sector:
Customer Services

Contract:

Permanent

Hours:

Full Time

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