Housing Partner; Housing Officer

Position: Housing Partner (Housing Officer)
A place to create moments that matter

Salary: £38,497 per annum (including car allowance)

Location:

Peterborough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office).
Permanent and 6 month Fixed Term Contract, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.

About the role  

Always motivated to deliver brilliant service, our Housing Partners (Housing Officers) are the first point of contact for our customers.

You’ll be a visible presence in your patch, ensuring tenancies are well managed and supported. Moving into a new home is an exciting life moment, and you’ll play a key role in shaping a positive customer experience from the very start.

When things don’t go to plan, you’ll be there to make a difference. Working alongside customers, you’ll take time to understand their circumstances and provide practical, empathetic support to help them sustain their tenancy and keep their home.

Building positive relationships is at the heart of what you do. You’ll see the person behind the process, tailoring your approach to individual needs and vulnerabilities. Whether supporting customers with their rent, addressing anti-social behaviour with partner agencies, or resolving concerns, you’ll focus on fair, human solutions that deliver the best outcomes.

You’ll handle challenges with care and confidence, aiming to resolve issues early and positively. Legal action is always a last resort, used only when absolutely necessary, because your priority is helping customers stay in their homes.

Everything you do will be guided by a simple principle: housing is human, and every decision should reflect that.

Strong communication is key. You’ll build effective relationships with colleagues and external partners, working collaboratively to support customers and communities to thrive, making moments that matter every day.

Salary

The Housing Partner (Housing Officer) role offers a salary of £37,247 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.

You’ll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community.

About you  

You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it. You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery.

As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving license and access to a vehicle.  

Housing Partner (Housing Officer) Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect
A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 23rd July via Teams

Stage 2: A Place to Show Your Strengths
A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.
Planned date: 30th July at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing…