Housing Partner; Housing Officer

A place to create moments that matter

Salary: £38,497 per annum (including car allowance)

Location:

Peterborough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office).

Contract:

Permanent and 6‑month Fixed Term, 35 hours per week, Monday‑Friday between 8am and 6pm depending on customer needs.

Housing Officers are the first point of contact for customers. They provide visible support within their patch, ensuring tenancies are well managed and supported. You’ll help shape a positive customer experience from the very start of a move, provide practical and empathetic assistance to sustain tenancies, and resolve concerns early and positively. When issues arise, you’ll handle them with care and confidence, using legal action only as a last resort.

• Deliver excellent service to tenants as the first point of contact.
• Build and maintain positive relationships with residents, colleagues and external partners.
• Support tenants with rent collection, anti‑social behaviour and other tenancy matters.
• Advise on and facilitate the use of local services and support networks.
• Work collaboratively to help residents stay at home and promote community wellbeing.
• Ensure all actions reflect the principle that housing is human and all decisions are fair and empathetic.

• Experience delivering housing management services.
• Knowledge of tenancy and neighbourhood management, ideally with a CIH Level 3 Certificate or willingness to work towards it.
• Proven track record in managing anti‑social behaviour and understanding rent‑collection and legal frameworks.
• Full UK driving licence and vehicle access for travel across sites.
• Strong communication skills and the ability to build effective relationships.

Base salary of £37,247 per annum for candidates who fully meet the role requirements, with a starting salary 5%–10% below the spot rate for those still developing certain skills. The role also includes a car allowance starting at £1,250 per annum plus mileage for travel around your patch.

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing – cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day.
• Financial perks – car leasing, salary sacrifice schemes, and exclusive discounts through the benefits platform.
• Pension – access to both Defined Contribution and Defined Benefit schemes plus life assurance at three times your salary.
• Family‑friendly policies – enhanced parental leave, flexible work options, and support for work‑life balance.
• Career development – training programmes, Leadership Academy, apprenticeships, and more.

All candidates must have current eligibility to live and work in the UK; the client does not hold a sponsorship licence.

We are committed to diversity and inclusion. If you need reasonable adjustments at any stage, please let us know.

Recruitment agencies will not be considered for this role; we work exclusively with partners on our preferred supplier list.