Casual Customer Service Assistant

Location: On site / Peterborough, UK
job type: Casual / Part-time
Sector and subsector: Arts | Hospitality
Hourly Fixed salary:£ 12.21

About Landmark Theatres

Landmark Theatres is a portfolio of regional venues in North Devon and Peterborough receiving a wide variety of arts and cultural opportunities for local communities. This includes major touring productions, high profile live music acts, bigname standup comedy, dance, superb theatre, and new writing. We also produce high quality Musicals, Drama and Family productions including our annual family Pantomime in Peterborough.

Our venues consist of:
Queen Theatre, Barnstaple (650 seats), Landmark Theatre, Ilfracombe (450 seats), the New Theatre Peterborough (1,100 seats) and the Key Theatre Peterborough (112 & 360 seats). We are the largest new theatre entrant to Arts Council England's National Portfolio (2326) and are working with several high quality partners such as Birmingham Royal Ballet, The National Theatre and Paines Plough.

We receive an annual grant of £1 million a year for the current threeyear funding cycle from 202324 to 202526 to ensure that Landmark Theatres can deliver an ambitious artistic mission, driving quality work, inspiring, and developing new talent for and with the audience we serve across North Devon and Peterborough. This funding is a great vote of confidence in our potential to deliver to areas previously under-invested in culturally.

We are now building a new producing theatre organisation outside London – for the first time in a generation.

The company has strong foundations in generating income as commercially driven businesses, driving trade and strong attendance. But newly found relationships with key stakeholders such ACE have broadened the companies’ ambitions against their Let’s Create Strategy.

We pride ourselves on an indepth understanding of the locations in which we operate. Working in areas of lower cultural engagement across the UK. We are respectful and responsive to local priorities, deliver innovation and work in partnership to empower our communities. We deliver a breadth of creative activities and ways in which our communities can engage whether that be as an audience member, participant, decision maker or through developing talent.

Landmark Theatres is a valueled organisation: innovate, include, collaborate, empower, sustain. We are committed to being diverse and inclusive and to making our workforce representative of different backgrounds and experiences of the communities we serve.

LANDMARK THEATRES LTD

Customer Services Assistant

Job Title:
Customer Services Assistant

Responsible to:

Hospitality

Place of Work:

The New Theatre and Key Theatre, Peterborough

Hours of Work:

Casual hours as required

Salary:£12.21 per hour or agerelated National Minimum Wage Equivalent

Contract:

Casual Contract

Company Pension Scheme available

Start Date:

As soon as possible

Summary of Role

The Customer Services Assistant is responsible for delivering outstanding customer service to patrons of the theatres. This role involves a variety of tasks, including providing information about performances, serving food and beverages, maintaining cleanliness, and ensuring a welcoming and enjoyable atmosphere for all visitors. The assistant will work closely with other team members to support the smooth running of the theatre and cafe operations.

Operations

• Operate a variety of sales points including (but not limited to) bars, cafés, ice cream sales, merchandise and roaming;
• Operation of till points and the correct use of all associated sales technology;
• Proactive contribution and participation in all sales incentives and upsell schemes;
• Ensure the safety & security of all visitors with support from the senior team
• Adhere and execute emergency and…