Ticket Office Manager

Weston Homes Stadium (office based role)

Vacancy listed
14/10/2026

Details

• Salary - competitive
• Contract – Permanent
• Location – Weston Homes Stadium
• CLOSE DATE
  : 28th October 26. Please note, we may close the vacancy early where we receive significant numbers of applications.

Reporting to the Head of Ticketing and Supporter Engagement this role will lead and manage the day to day running of the Peterborough United Ticket Office, delivering an efficient, accurate and supporter-first ticketing service across home and away fixtures, season tickets, memberships and stadium events.

The role oversees ticketing systems, sales reconciliation and reporting, and acts as the main point of contact for day to day ticketing requirements across the club.

The role requires availability 9am - 5pm Monday to Friday and all home fixtures, evening and weekend working and peak on-sale periods.

• Lead, develop, motivate and line manage the Ticket Office team, including matchday and casual staff, setting high standards of customer service and professionalism.
• Manage the day to day running of the Ticket Office, including counter, telephone, email and online sales and matchday collection points.
• Oversee season ticket and membership sales and renewals, matchday sales and internal ticket requests.
• Liaise with visiting clubs on away supporter allocations and manage PUFC’s own allocations for away fixtures and cup ties.
• Plan ticketing for League, FA Cup, EFL Cup, EFL Trophy, friendly and non-football events, making sure rotas, stock and workload is managed, and the office is ready for sale dates and fixtures.
• Build a positive, well-informed team where everyone understands their responsibilities and feels supported.
• Be the main ticketing contact for internal departments, including Commercial, Hospitality, Safety & Operations, Football Administration, HR and Finance.
• Be the ticket office point of contact for the Disabled Supporters Association, processing and maintaining the administration and requirements for disabled supporters and their matchday needs.
• Act as the senior escalation point for supporter enquiries and complaints, resolving complex or sensitive cases fairly and in line with club policy.
• Work with Marketing and Communications so ticketing information, deadlines and policies reach supporters clearly and consistently.
• Use supporter feedback to improve processes, communication and the overall ticketing experience.

• Act as a lead user of the club’s ticketing and access control systems, managing fixture set-up, seat maps, price bands and allocations.
• Work with system providers on developments, faults and staff training, and identify opportunities to improve ticketing policies and procedures.
• Monitor sales, attendance and demand, producing regular reports and insight for the Head of Ticketing & Supporter Services.
• Work with the Finance team on refunds, invoicing, reconciliation and record keeping.

• Be aware of the PUFC policies, procedures & best practise so that concerns of non-compliance can be raised at all times e.g. Safeguarding, Inclusion, Diversity
• Ensure PUFC upholds current legislation, in particular, in relation to equality, health and safety and safeguarding.
• Work within the company processes (HR, Finance, Training, Operations and Marketing Team). Seek advice & guidance if required ensuring employees and processes work seamlessly together
• To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
• To maintain…