Senior Credit Controller

Senior Credit Controller

Final date to receive applications: 31 March 2026

Department: Credit Control

Employment Type: Full Time

Location: Peterborough

Reporting To: Angie Williams

Compensation: £30,000 - £35,000 / year

Flexspace has c. 50 properties across the UK, offering office, workshop and self store space for rent. We are looking for someone to take responsibility for credit risk management. This includes ensuring that all processes are followed correctly and that reporting is accurate, timely, and appropriate. The role also involves:

• Proactively managing arrears in collaboration with Site and Area Managers
• Deputise for the credit control manager
• Identifying and helping to resolve customer disputes
• Supporting the collection process, including progressing cases to litigation where necessary
• Managing legal referrals

This is a full time position based in our Peterborough office.

• Ensure consistent and accurate use of the Yardi system, keeping all notes up to date
• Work with credit control manager on bad debt provision and write offs
• Deputise for the Credit Control manager
• Monitor and manage the Credit Control mailbox in line with agreed KPIs
• Chase failed Direct Debits (DDs) promptly
• Support site management in collecting receivables as they fall due, meeting strict collection targets
• Log customer queries on Yardi and monitor them through to satisfactory resolution
• Prepare and issue monthly chase letters and legal notifications
• Proactively communicate debt risks to Site and Area Managers and coordinate Monthly Aged Debt Reviews
• Prepare “lock-out” lists for delinquent accounts
• Produce bi-weekly reports on overdue debt
• Identify and elevate any risks that could result in material financial loss to the Credit Manager
• Deliver a high level of service to both internal and external customers
• Complete accurate management reporting against agreed KPIs within set timescales
• Review the Debt Portal and onboard new accounts as required
• Work closely with the Credit Manager to minimise bad debt
• Provide cover for DD setup and processing
• Train and support new starters

• Sound communication skills
• An effective “hands-on” person who plays a key role in helping the team achieve the highest performance standards
• Strong numerical and systems skills with the ability to quickly understand and resolve reconciliation and billing issues
• At least three years’ experience in Credit Control/Collections.
• Cash collection to strict targets and deadlines
• Ability to stand his/her ground on unpopular issues
• Possesses the drive and energy necessary to exceed stringent goals
• Self-starter
• Strong telephone collection skills
• Excel Intermediate standard and Word
• PC/System literate
• Excellent communication skills
• Team player
• Attention to detail
• Resilient personality

We offer 25 days leave plus bank holidays as well as flexible start and finish times to fit in with you and the business.

We take our employees health seriously and so after 6 months offer an employee assistance programme plus a 24 hour GP line and support towards dental and optician costs.

We also offer a discount at various retailers, restaurants and destinations to make your salary go further!