Business Relationship Manager

Join us as a Business Relationship Manager at Barclays where you will be primarily responsible for looking after existing clients, supporting their growth and identifying new business opportunities. You will establish and nurture profitable partnerships with both corporate and individual clients, acting as the bridge between the bank’s offerings and clients’ needs.

• Manage client relationships to identify their financial goals, challenges, and risk tolerance; support analysis of data obtained from various sources such as investment portfolios and cash flow.
• Research and understand client industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Design customised solutions that address specific client needs and objectives, incorporating a range of products and services from the bank’s portfolio.
• Communicate the value proposition of proposed solutions, negotiate terms that benefit both client and bank, and justify recommendations.
• Provide guidance to clients on financial decisions, offering expert investment advice, risk management and wealth management strategies, and updates on market trends.
• Assess financial, legal, and operational risks associated with client relationships and implement measures to minimise potential losses.
• Document all client interactions, transactions, and agreements to ensure transparency and auditability.
• Monitor client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.
• Provide product, service and strategic insights to support product development and overall bank strategy.
• Advise senior management on functional and cross‑functional impacts and alignment.
• Lead collaborative multi‑year assignments, guide team members through structured assignments, and seek inclusion of other specialisations.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work the team does.

• Contribute or set strategy, drive requirements and make recommendations for change.
• Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements.
• Escalate breaches of policies/procedures and manage risk.
• If managing a team, define jobs, responsibilities and future needs; counsel employees on performance and pay decisions.
• Lead specialists to influence departmental operations and align with strategic priorities.
• Demonstrate leadership behaviours:
  Listen, Energise, Align, Develop.
• Guide technical direction and train/coach lower‑level specialists.

• Previous lending experience and credit‑writing skills.
• Internal and external stakeholder engagement experience.
• Previous client relationship management experience.
• Great networking skills.
• Evidence of previous business development experience.
• Previous sales experience (highly valued).
• Self‑starter with strong organisational and time‑management skills.

• Risk and controls.
• Change and transformation.
• Business acumen and strategic thinking.
• Digital and technology.
• Job‑specific technical skills.

All colleagues must demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and the Barclays Mindset of Empower, Challenge, and Drive.