Receptionist in GP surgery

Overview

Job Summary This role works across all reception duties. Not only will the post holder work as an efficient and effective receptionist but will proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols.
• Maintaining and monitoring the practice appointments system.
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming and outgoing mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Hampton Medical Centre sits at the very heart of the new township for Peterborough. The Hamptons are a series of villages sitting less than 4 miles from Peterborough City centre, Cambridgeshire. The practice size is around 13,000 patients, working from a dedicated surgery based within Serpentine Green shopping centre. There are 2 GP partners, 5 GPs, various nurse practitioners, pharmacists, social prescribers, care coordinators and administration staff.

Hampton Medical Centre is a teaching practice, hosting medical students, FY2 and GP registrars.

Date posted: 09 February 2026

Pay scheme:
Other

Salary:
Depending on experience NA

Contract:

Permanent

Working pattern:
Full-time, Part-time

Reference number: A

Job locations:
Unit 6B, Serpentine Green Shopping Centre, Hampton, Peterborough, PE7 8DR

Experience Essential

• Excellent communication skills
• A warm, approachable, and professional manner
• Ability to work independently and as part of a team
• Work under pressure and remain calm in challenging situations
• Organised, flexible and a good team player

Desirable

• Experience of working in a general practice will be an advantage but training will be given to a suitable candidate

Qualifications Essential

• GCSE award or modern equivalent
• Excellent customer service skills
• Excellent timekeeping
• Diligent working in a fast paced environment

Desirable

• Qualification in administration
• Previous GP reception experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Hampton Medical Centre
Unit 6B, Serpentine Green
Shopping Centre, Hampton
Peterborough
PE7 8DR