Technical Support Engineer Laser Specialist

Technical Support Engineer – Laser Specialist

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

Reporting to the Technical Service Manager, the Technical Support Engineer is responsible for the internal default contact for any laser related queries for service and the wider business and will also be responsible for upskilling the rest of the tech support team on the laser technology. Ideally, this position will be located in Huntington and it is hybrid.

• Act as the primary internal contact for all laser‑related queries across Service and the wider business.
• Provide accurate, efficient, and high‑quality technical assistance to customers via phone and email (75% with customers – Salesforce and phone).
• Upskill and support the technical support team on laser technology.
• Work closely with the engineering scheduler to allocate service engineers to off‑site jobs.
• Maintain consistent, detailed logs and records of customer enquiries and service activities.

• Highly motivated with strong interpersonal and customer care skills.
• Ability to deliver exceptional technical support in a clear and professional manner.
• Strong attention to detail to maintain accurate records and follow service processes.
• Confident communicator able to manage enquiries and provide guidance to both customers and internal teams.
• Willingness and capability to train and support colleagues on laser technology.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industry: Printing Services

Videojet is a world leader in the product identification market, providing in‑line printing, coding and marking products, consumables, and software solutions. Our technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

Videojet is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Location:

Huntington – Hybrid (Onsite in Huntington, plus remote options)

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings.