Technical Support Agent

About the Role The Opportunity

We are looking for Technical Support Agents to work directly with customers, helping them use our software effectively, diagnosing technical issues, and carrying out remote support and remedial work.
The role involves working with Linux-based system s  and relational databases, making it ideal for candidates with an interest in developing practical technical skills. Comprehensive training is provided, and you will be supported by an experienced and collaborative team, so in-depth platform knowledge is not required from the outset.

Key Responsibilities
Build and maintain an understanding of internal software platforms and supporting systems
Investigate, diagnose, and resolve technical issues via remote access
Handle inbound customer queries and provide clear, practical solutions
Explain system functionality and issue resolution in an accessible way
Participate in an out-of-hours support rota (approximately 1 week in every
8)
Escalate complex issues in line with internal procedures
Maintain accurate and detailed support logs to a high standard
Communicate professionally and effectively with customers and colleagues
Take part in ongoing training as systems and functionality evolve
Maintain a tidy, professional working environment
Proactively keep technical knowledge up to date
This Role Would Suit You If You:
Are highly organised, with strong time management and prioritisation skills
Communicate clearly and confidently, both verbally and in writing
Are motivated to learn new systems and technologies
Take pride in providing a high standard of customer support
Have strong attention to detail and a conscientious approach to work
Are reliable, committed, and enjoy working as part of a team

Minimum Requirements
Strong general IT skills and confident computer use
Accurate keyboard skills
Proven experience in a customer service, helpdesk, or support-based role

What We Offer

We are a supportive and flexible employer, committed to creating an inclusive and positive working environment where people can grow and succeed.
Benefits include:
Competitive salary based on experience, with annual reviews
Performance-related bonus scheme
Flexible working arrangements
25 days annual leave plus bank holidays
Long service holiday awards
Life assurance
Employer pension contributions
Team-led social events and on-site facilities
INDEED COMM