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Senior Service Delivery Lead - ERP SaaS & Customer Success

Job in Peterborough, Cambridgeshire, PE1, England, UK
Listing for: VoiceWorks
Full Time position
Listed on 2026-02-13
Job specializations:
  • IT/Tech
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 54000 - 58000 GBP Yearly GBP 54000.00 58000.00 YEAR
Job Description & How to Apply Below
An ERP SaaS provider is seeking a Service Delivery / Customer Support Manager for their office in Grantham, UK. This senior, hands-on role emphasizes ownership and leadership within customer service. The ideal candidate will have extensive experience in service operations, SaaS or ERP environments, and proven team leadership skills. You'll be responsible for leading a high-performing service team, improving processes, and ensuring outstanding customer satisfaction.

A competitive salary of £54,000 – £58,000 and flexible hybrid working are offered.
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Position Requirements
10+ Years work experience
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