IT Analyst

Career Area

Technology, Digital and Data

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Salary: £34,455 - £38,000 (depending on experience)

Location:

Peterborough, UK

• 25 days annual leave
• Up to 10% Bonus
• Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%
• Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.

The selected candidate will become part of the Caterpillar IT team (Energy & Transportation Segment) located in Peterborough. This position involves supporting the Industrial Power Systems Division (IPSD) to avoid system disruptions and ensuring rapid response to IT incidents and requests to the manufacturing environment across all regional facilities.

The successful applicant will join a global team supporting comprehensive business operations, offering opportunities for professional growth and exposure to various business functions. Additionally, the role provides the opportunity to gain experience with numerous application technologies and IT architectures.

This is an excellent chance for a skilled technical IT analyst to enhance their capabilities by shaping and maintaining an IT solution for a major international organisation.

• Work directly with customers experiencing IT issues and provide support and open communication.
• Collaborate with wider IT groups and keep end users and stakeholders updated.

• Analyse issues to identify root causes and apply fixes
• Test resolutions and confirm working before closing out with customers

• Apply routine patches and updates to ensure high level of service availability and minimise security risks.
• Review incident trends and apply permanent corrective actions to reduce ongoing incident volumes.

Level demonstrated:
Basic Understanding (which could include)

• Describes basic elements and benefits of core applications supported by own area.
• Names major business functions and services supported by core applications.
• Locates and uses relevant documentation for core applications.

Level demonstrated:
Basic Understanding (which could include)

• Understands the value of a disciplined approach to problem solving.
• Describes problem reporting and escalation practices.
• Utilizes accepted procedures for problem analysis and resolution.

Level demonstrated:
Basic Understanding (which could include)

• Identifies problems commonly associated with application implementation.
• Describes the general processes and policies of application implementation.

Level demonstrated:
Basic Understanding (which could include)

• Describes the basic concepts and issues of system and technology integration.
• Discusses major software, hardware or application integration initiatives and plans.

Level demonstrated:
Basic Understanding (which could include)

• Documents the standard processes and procedures involved in system testing.
• Understands the importance of thorough system testing prior to implementation.
• Identifies common errors that occur in standard system testing activities.

• PL/SQL Packages
• Redhat Linux Essentials
• Oracle Forms  ADF
• ITSM

• This role is based in our office in Peterborough 5 days a week.

We look forward to welcoming the successful candidate to our dynamic, diverse and friendly team. We have a culture of openness, autonomy, support, personal development…