Customer Order Management Supervisor

Order Management Supervisor

Location:

Hybrid (3 days in office) Temporary: 12 months

Hours:

Full-time, 37.5 hrs/week

We are recruiting an experienced Customer Order Management Specialist to oversee the end-to-end order lifecycle for key customer accounts. You will be the single point of contact for order enquiries, ensuring timely fulfilment, exceptional service, and seamless coordination across internal teams.

What you'll do:

Lead and support a small team to deliver excellent customer service
Oversee the full order lifecycle: entry, modifications, invoicing, credits/debits, and logistics documentation
Interpret complex customer specifications and configure orders accurately using Level 1 Bills of Material and technical options
Liaise with Engineering, Product Planning, Purchasing, and Production to ensure correct specifications and availability
Submit Engineering Change Requests for new or non-configurable specifications
Act as central contact for customer queries, providing accurate lead times, availability, technical details, and policy guidance
Manage escalations and resolve issues efficiently
Drive continuous improvement initiatives, streamline processes, and enhance workflow efficiency
Support customer visits and foster long-term relationships

About you:

Proven experience in customer order management, order processing, or similar roles
Strong technical aptitude and ability to interpret specifications
Leadership experience, guiding teams through complex workflows
Excellent communication skills and a customer-focused mindset
Highly organised, detail-oriented, and able to manage multiple priorities
Continuous improvement mindset with process enhancement experience

This is a fantastic opportunity for a proactive, technically skilled professional to lead customer order operations and deliver exceptional service in a global business.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or Linked In, Facebook, Instagram and (email address removed)

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles